New Hampshire managed IT services since 1985
Managed IT | Business IT Support Since 1985
Arcomm has been the IT department for New Hampshire businesses that do not want to hire their own for over 40 years. From daily help desk support to strategic cloud migration and cybersecurity hardening, we manage your technology so you can focus on your business. No ticket-juggling call centers — you get direct access to engineers who know your network by name.
Capabilities
Managed IT Services Capabilities
- 24/7 help desk with live NH-based engineers — no overseas call centers
- Proactive network monitoring with automated alerting and remediation
- Cybersecurity: endpoint protection, MFA, SIEM, security awareness training
- Cloud migration: Microsoft 365, Azure, hybrid deployments
- Backup and disaster recovery with off-site replication and tested restores
- vCIO services: IT budgeting, roadmapping, and compliance guidance
Systems We Support
Systems We Support
We work with leading manufacturers and integrate with existing infrastructure — no rip-and-replace unless you need it. Our team is factory-trained and certified on the platforms we install.
Case Study
Real Project: Multi-Location Nonprofit
Project Overview
A statewide nonprofit with 6 offices and 85 staff was struggling with unreliable IT. Each location had a different router, nobody was patching servers, and a ransomware scare prompted their board to demand professional IT management.
Scope
Standardized all 6 locations on managed firewall and switch platforms; Deployed endpoint protection, MFA, and automated patch management across 85 endpoints; Established 24/7 monitoring with 15-minute response SLA for critical alerts
Why Arcomm
40+ years serving New Hampshire
40+ years serving New Hampshire businesses
NH-based technicians — no subcontractors
Fixed-price proposals with no hidden fees
Installations to CompTIA best practices
Emergency support and service contracts available
FAQ
Frequently Asked Questions
1. What is included in managed IT services?
Our managed IT covers everything your business needs: help desk support for your team, proactive monitoring of servers and network devices, cybersecurity protection (endpoint AV, MFA, firewall management), patch management, backup and disaster recovery, and strategic IT planning. Think of us as your outsourced IT department.
2. Do you replace our current IT person?
We can augment or replace — it is your choice. Some clients keep an on-site IT coordinator and use us for higher-level engineering, security, and 24/7 monitoring. Others outsource everything to us. We tailor the engagement to your team structure.
3. How fast is your help desk response?
Our standard SLA is 15-minute response for critical issues (server down, network outage) and 2-hour response for standard tickets. Most issues are resolved same-day. And you are talking to an NH-based engineer — not a script reader in a call center.
4. What cybersecurity protections are included?
Every managed IT agreement includes endpoint detection and response (EDR), managed firewall, multi-factor authentication enforcement, automated patch management, DNS filtering, and quarterly security awareness training for your staff. We also offer advanced SIEM monitoring and compliance reporting for regulated industries.
5. How do you handle backups and disaster recovery?
We deploy automated backups with local appliance storage plus off-site replication. Backups are tested quarterly with full restore drills. Recovery time objectives (RTO) are documented in your IT plan — typically 4 hours for critical systems and 24 hours for full environment recovery.
Testimonials
What Our Customers Say
★★★★★"The Arcomm team handled our Managed IT Services project professionally from start to finish. Clean work, on time, and on budget."
★★★★★"Arcomm has been our Managed IT Services provider for over 10 years. Their team knows our facility inside and out, and they always respond same-day when we call."
★★★★★"We switched to Arcomm after years of frustration with a national provider. The difference is night and day — real engineers who actually show up on time and know what they're doing."
Service Area
Serving All of New Hampshire
From the Seacoast to the North Country, Arcomm provides security and IT infrastructure across the Granite State.
Ready for a site survey?
Call Arcomm Communications to schedule a walkthrough and get a detailed scope.